Terms & Conditions

These terms and conditions apply to the use of this website. By using or accessing our website and/or placing any orders you agree to be legally bound by these terms and conditions.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.

These terms relate to internet/telephone sales – showroom sales have a different set of terms and conditions which are given at the time of order.

COMPANY DETAILS

This site is owned and operated by:

Certwin Ltd T/A The Oakloft
Unit 2A
Darts Business Park
Topsham
Exeter
Devon
EX3 0QH

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

PRODUCT SPECIFICATIONS

The majority of our products are sold fully assembled, however on occasions certain pieces will need assembly in home due to size/ease of access. Assembly will be carried out by our own delivery team within our local delivery areas at no extra charge.

We endeavour to display the colours of our products as accurately as possible, however we cannot guarantee complete accuracy. In addition we cannot guarantee exact colour matching of products ordered at different times.

The specifications of each product are given in as much detail as possible. You are responsible for determining that any order of goods will meet with your requirements and that the fabrics/materials used in production are fit for your purposes.

CHOOSING UPHOLSTERED AND CABINET FURNITURE

Price is not always a good indication of performance and what will last a lifetime for some with minimal use, will wear much faster with harsh treatment. Our knowledgeable salespeople are always on hand to advise what we consider to be best for your individual needs, but you should consider the following,

FABRIC

Covers can be damaged by hard clothing fabrics like denim and light colours may be susceptible to dye transfer from clothing and appear worn quicker.

Removable, washable covers are practical but the look of the sofa will never be as smart as a fixed tailored suite.

Long pile fabrics such as Chenille, Velvet and Draylon are hard wearing but can develop shading and crushed areas as part of their natural characteristics. Silks and delicate fabrics can crease.

LEATHER

Leather is a natural product with natural characteristics and no two pieces are exactly the same.

Your furniture may display brands, scars or creases which are a sign of true authenticity and have no bearing on the quality or durability of the item.

Every hide is different and will wear differently over time. Some will develop a patina especially in areas that are most in contact with human skin.

CABINET FURNITURE

Real wood products are characterised by imperfections and shade variations. Each piece is unique and continues to evolve and mature with age, affected by its surroundings and external factors such as temperature and humidity.

Please refer to our care guides and the care guides provided by the manufacturer for the best ways to keep your furniture looking like new.

All sizes are approximate.

DELIVERY

We are only able to deliver on-line orders to you if you have a permanent address on the UK mainland.

We will endeavour to fulfil your order by the date set out in the e-mail or via telephone conversation by which we confirmed your order. Where this e-mail/telephone confirmation did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 14 working days from date of dispatch for our carriers to fulfill the final delivery to your home.

Due to reasons outside our control we cannot accept liability for any direct or indirect loss as a result of delays in the manufacturing process. We will endeavour to keep you updated at all times if an order is unreasonably delayed.

It is the responsibility of the customer to ensure adequate access at the point of delivery and that the item is fit for the purpose it is intended for prior to purchase. If for any reason the item cannot be delivered due to access problems or missed appointments the item will remain the property of the customer. Any further attempts to deliver will incur a delivery charge.

STORAGE

We do not undertake to store your furniture for an unlimited time from delivery to us. Should you be unable to take delivery for reasons out of your control, we will store your goods, at your risk for a reasonable period of time (likely to be weeks not months). Thereafter storage charges may be imposed.

For deliveries using our two man delivery service:

If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the www.theoakloft.co.uk at least two working days in advance so that another date can be booked. If, through no fault of their own, our delivery team cannot gain access on the date agreed, return charges will apply.

RETURNS, DAMAGES, REFUNDS AND YOUR RIGHT TO CANCEL

In compliance with the Consumer Rights Act 2015 you have a cooling off period where you may withdraw your order and therefore your agreement with us. The cooling off period is any time up to 14 working days from the day the order was placed. You must cancel your order in writing by either letter or email. We must receive this within the 14 day period.

If the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.

The product must be in its delivered form and must not have been tampered with in any way. You are advised to where ever possible use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.

The product will be inspected on return to ensure that the product has not been tampered with and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods. Should it be determined that the item has been handled more than they would have been in a shop an amount may be deducted from the refund.

Where a refund is to be paid we will refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within 14 days of the day we receive the returned goods.

We accept liability for any damage or shortfall of goods delivered subject to being notified at the point of delivery. If items are received damaged please call us immediately on 01392 877321 and we will rectify the problems as soon as possible.

Distance selling regulations allow the consumer 30 days to report a fault, however the longer the item is within the home the more onus there will be on the consumer to prove that the fault was there on delivery. Once a fault is reported we are within our rights to offer a repair or replacement rather than a refund. Following any repair or replacement the consumer has the remainder of the 30 days or 7 days (whichever is longer) to assess the repair/replacement.
Should repair/replacement fail, be disproportionate or not possible, the consumer will have the right to a price reduction or a final right to reject.

PLEASE NOTE

For hygiene reasons, divan sets, pillows and mattresses cannot be returned or cancelled, unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened they are exempt from the 14 day cooling off period.

CANCELLATION BY US

We reserve the right not to accept any order request if:

  • we have insufficient stock to deliver the goods you have ordered
  • we do not deliver to your area
  • one or more of the goods ordered was incorrectly described or priced on the website
  • the payment transaction is not authorised

If we do cancel your contract we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 14 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

In line with the Consumer Law Act 2015 all retailers are required to provide an Alternative Dispute Resolution (ADR) to the courts in the event of a dispute that cannot be resolved between the retailer and the consumer.

SITE CONTENT AND DISCLAIMERS

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by laws, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

We aim to constantly improve and develop www.theoakloft.co.uk for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change
  • alter or extend promotions at any time.

If The Oakloft is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Our total liability in regard to this contract shall be limited to the value of the goods.

DEFINITIONS

buyer” means the consumer who buys or agrees to buy goods on this website
goods” means all products listed on the order
consumer” has the meaning given in section 13 unfair contract terms act 1977

MONTHLY PRIZE DRAW

Prizes will be offered in Oakloft Furniture Gift Vouchers. Winners will be published on our website.

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