FAQs

Ordering furniture

How secure is shopping on theoakloft.co.uk?

It is vitally important to The Oakloft that you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

Can I make changes to my order?

If you want to make any changes to your order, telephone us on 01392 877321 for further assistance. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may cause a delay with your delivery time and may alter the price you have been quoted.

Can you tell me the availability of a specific item?

Before you select a product to buy online, an indication of the current lead time for delivery will have been given on the product page. Please be aware that this information can change daily. The Oakloft cannot be held responsible for delays beyond our control. We will always endeavour to inform you as soon as we become aware of any changes in the time originally given when you placed your order.

Where is my order?

If you wish to check the status of your order, please call us on 01392 877321 for further assistance.

What if my order is late? 


You should have been given an estimated delivery time. If it changes, we will let you know straight away. While The Oakloft cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems, please call us on 01392 877321 for further assistance.

Delivery questions

What if my furniture does not fit? 


When ordering furniture, it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Phone us on 01392 877321 for further assistance.

Can I order on The Oakloft website and collect my order? 


Yes you can, please phone 01392 877321 prior to arriving so we can make sure it is ready for you.

Do you deliver overseas?

If you wish, you can nominate your own shipper. We can deliver to their UK mainland address, or they can collect from the nearest store.

Service

What if I discover a fault with my furniture after delivery?

Faults that develop after 14 days from delivery: In the unlikely event that one of our items is to develop a fault, please call us on 01392 877321 . Your options may vary depending on the individual circumstances including the length of time that you have had the item and the nature of the fault.

What do I do if I have a complaint?

Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell. Whatever assistance you need, please do not hesitate to call us on 01392 877321 and we will do our best to advise on your best course of action.

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